PRACTICE ADM-261 ONLINE, CERTIFICATION ADM-261 EXAM DUMPS

Practice ADM-261 Online, Certification ADM-261 Exam Dumps

Practice ADM-261 Online, Certification ADM-261 Exam Dumps

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Salesforce ADM-261: Service Cloud Administration is a prestigious certification exam offered by Salesforce. The Service Cloud platform is designed to help organizations provide superior customer service by managing their customer interactions across multiple channels. The ADM-261 exam is designed to test the knowledge and skills of candidates in managing the Service Cloud platform and its various components.

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is essential for professionals in roles related to the administration and configuration of Service Cloud. Passing ADM-261 exam requires a deep understanding of Service Cloud concepts and practical experience in administering the platform. Service Cloud Administration certification exam is an excellent way to showcase one's skills and knowledge in Service Cloud administration and can lead to exciting career opportunities.

The Salesforce ADM-261 Exam is designed for Salesforce professionals who are responsible for administering and configuring the Service Cloud. These professionals are typically responsible for configuring and managing the Service Cloud, including implementing and configuring the features and functions of the Service Cloud, setting up and managing case management, and creating and managing communities. ADM-261 exam is also suitable for professionals who are responsible for designing and implementing solutions for Service Cloud customers.

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Salesforce Service Cloud Administration Sample Questions (Q305-Q310):

NEW QUESTION # 305
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

  • A. Enable Keyboard shortcuts
  • B. Create multiple Console layouts
  • C. Configure Macros
  • D. Define criteria-based record page components

Answer: A


NEW QUESTION # 306
Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

  • A. Assignment rules
  • B. Validation rules
  • C. Auto-response rules
  • D. Workflow rules

Answer: D


NEW QUESTION # 307
A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities cantake up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

  • A. Assign a single agent to create the activities on all new onboarding cases.
  • B. Provide a macro that will automatically create the activities when executed.
  • C. Hire a certified developer to write an apex trigger that creates each new activity.
  • D. Addan object-specific custom quick action to create new activities.

Answer: B


NEW QUESTION # 308
Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?

  • A. Create multiple Salesforce Console for Service applications and configure them based on user's requirements.
  • B. Createmultiple agent console applications and configure the Iayout based on the user's requirements.
  • C. Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.
  • D. Create case page layouts for each interactionchannel and assign them to different agent profiles.

Answer: A


NEW QUESTION # 309
Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers

  • A. Agents can run their SoftPhone at the operating system level,embedded in the task bar or system tray.
  • B. Developers can integrate with any telephony platform available with little to no need for customization.
  • C. Developers can embed API calls and processes on web pages to automate call handling processes.
  • D. Agents can use telephony on a wide range of browsers and operating systems while only developing once.

Answer: C,D


NEW QUESTION # 310
......

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